View all case studies or browse by topic: user research, service design, prototyping, design systems, government, healthcare, higher education, charity.
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Cross-Government Data Ecosystem
I led prototyping for the CDDO cross-government data catalogue. My dual-track approach — Figma for design, GOV.UK Prototyping Kit for function — used realistic metadata to validate that standardised metadata could convey data quality and lineage. This successful prototyping justified a full project, demonstrating the value of a centralised data ecosystem projected to save significant staff time and reduce public spending on manual data discovery.
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Local Government Cyber Health Framework
I developed a prototype framework for MHCLG to help Local Authorities assess and improve their cyber health by simplifying navigation and action against multiple existing cyber standards into a single, cohesive tool.
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National Leadership Centre
The National Leadership Centre was a Cabinet Office programme designed to foster a network of support and collaboration among senior public sector leaders. I led the design process for the digital services supporting this aim through the discovery, alpha, and private beta phases.
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Better Information for Better Government
I led user research for a discovery phase project at the Cabinet Office focused on improving the use of government-commissioned research and information management.
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Technical Documentation Template
I collaborated with GDS to overhaul the technical documentation template — the standard across central government for creating GOV.UK style technical documents.
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Digital Recruitment Service
I led the design of the Judicial Appointments Commission's new digital recruitment service. My work included service mapping, user research, service design, prototyping, and creating a prioritisation framework. The project delivered a more efficient, reliable, and user-centred recruitment process, enabling the JAC to save over £500,000 and process over 2,500 applications in the first year.