View all case studies or browse by topic: user research, service design, prototyping, design systems, government, healthcare, higher education, charity.
-
Core Web Platform
I helped the University of Cambridge undertake a web estate optimisation initiative: mapping and inventorying over 1,500 websites for rationalisation; developing a new, scalable design system for unified and accessible user experience; providing testing and feedback for a new centralised platform; and consulting on a consistent, component-based content authoring model.
-
Digital Transformation
I led discovery and definition phases for UCL's digital transformation. I conducted extensive stakeholder interviews, qualitative user research, and quantitative testing (Top Tasks, Tree Tests) to gather requirements, define pain points, and validate information architecture. Key outputs included actionable design principles, user stories, and an evidence-based recommendations roadmap.