View all case studies or browse by topic: user research, service design, prototyping, design systems, government, healthcare, higher education, charity.
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Re-designing case management
I helped redesign Change Grow Live's 17-year-old, restrictive case management tool. Shifting the focus from data gathering to person-centered care, the project re-introduced paper conversational guides and used rapid prototyping. The new interface received CEO praise and over 90% positive staff feedback.
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Simplifying self-referral forms
I collaborated with the Change Grow Live product team to simplify their complex self-referral forms. By reducing, rephrasing, and clarifying questions, and redesigning the layout and controls using prototyping, we achieved an 80% faster completion time and a 34% increase in successful referrals.
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Cross-Government Data Ecosystem
I led prototyping for the CDDO cross-government data catalogue. My dual-track approach — Figma for design, GOV.UK Prototyping Kit for function — used realistic metadata to validate that standardised metadata could convey data quality and lineage. This successful prototyping justified a full project, demonstrating the value of a centralised data ecosystem projected to save significant staff time and reduce public spending on manual data discovery.
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Local Government Cyber Health Framework
I developed a prototype framework for MHCLG to help Local Authorities assess and improve their cyber health by simplifying navigation and action against multiple existing cyber standards into a single, cohesive tool.
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Digital Recruitment Service
I led the design of the Judicial Appointments Commission's new digital recruitment service. My work included service mapping, user research, service design, prototyping, and creating a prioritisation framework. The project delivered a more efficient, reliable, and user-centred recruitment process, enabling the JAC to save over £500,000 and process over 2,500 applications in the first year.