View all case studies or browse by topic: user research, service design, prototyping, design systems, government, healthcare, higher education, charity.
-
Re-designing case management
I helped redesign Change Grow Live's 17-year-old, restrictive case management tool. Shifting the focus from data gathering to person-centered care, the project re-introduced paper conversational guides and used rapid prototyping. The new interface received CEO praise and over 90% positive staff feedback.
-
Simplifying self-referral forms
I collaborated with the Change Grow Live product team to simplify their complex self-referral forms. By reducing, rephrasing, and clarifying questions, and redesigning the layout and controls using prototyping, we achieved an 80% faster completion time and a 34% increase in successful referrals.
-
Improving Physical Health Checks for people with Severe Mental Illness
I consulted with regional NHS teams to improve the pathway for Physical Health Checks for people with Severe Mental Illness. The approach was evidence-led and user-focused, aiming to enhance decision-making and service delivery across regions.