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Re-designing case management
I helped redesign Change Grow Live's 17-year-old, restrictive case management tool. Shifting the focus from data gathering to person-centered care, the project re-introduced paper conversational guides and used rapid prototyping. The new interface received CEO praise and over 90% positive staff feedback.
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Simplifying self-referral forms
I collaborated with the Change Grow Live product team to simplify their complex self-referral forms. By reducing, rephrasing, and clarifying questions, and redesigning the layout and controls using prototyping, we achieved an 80% faster completion time and a 34% increase in successful referrals.